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Lightshot help

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Setup, billing and fixes, one question at a time. Start with a shortcut, or browse the topics below.

In the app, open Settings › Help and support for contact options, subscriptions and your iPhone’s voice-follow languages.

Updated

Getting started

  • Voice-follow languages

    Voice-follow uses Apple’s speech recognition on your iPhone, so languages vary by device. Here is how to check yours.

  • Supported iPhones

    Lightshot needs iOS 26.5 or later on iPhone. Some features also depend on your model, your language or Apple Intelligence.

  • Microphones

    Choose a connected microphone from the recorder’s Mic pill, and what happens when one is plugged in or removed mid-take.

Setups

  • Pair two iPhones

    Pair the camera iPhone with the prompter iPhone, allow the connection once, and fix a pairing that won’t connect.

  • Remotes

    Use the paired Apple Watch remote, test Bluetooth key mappings and troubleshoot controls that do not respond.

Billing and account

  • Billing and cancelling

    How the weekly, monthly and yearly plans bill through Apple, how to cancel, and why deleting the app doesn’t cancel.

  • Refunds

    Apple handles every Lightshot payment, so refund requests go to Apple. Here is how to ask.

  • Delete your account

    Delete your account from Settings in the app, what is removed, and why your Apple subscription is cancelled separately.

Takes, files and posting

  • Connect social accounts

    Connect a network once in Settings › Connected accounts, what each network requires, and how to disconnect it.

  • Recover a take

    Lightshot saves each part of a take as it records. How an interrupted take comes back, and where to find it.

  • Storage

    See what each take uses in Settings › Storage, remove leftover files safely, and what Lightshot never deletes for you.

  • Export and share

    Save a video to Photos, share it to any app, export extra shapes, and fix the warnings shown before you share.

Before you write to support

Include your iPhone model, its iOS version and what you tapped just before the problem. Lightshot needs iOS 26.5 or later, and some tools depend on the model, so those two details answer many questions on their own. Please leave private recordings and sensitive information out of the message.