{ "title": "App Store review research: September 2026 collection and October 9, 2026 snapshot", "publisher": "Lightshot / Luminous Digital Visions, LLC", "collectionReportDate": "2026-09-26", "articleDate": "2026-09-27", "updated": "2026-10-09", "reportedReviewCount": 22114, "reportedAppCount": 30, "reportedGroups": [ { "group": "teleprompter apps", "reviews": 8783 }, { "group": "video editors", "reviews": 12232 }, { "group": "Riverside and Loom", "reviews": 1099 } ], "storefronts": [ "US", "UK", "Canada", "Australia" ], "collection": { "source": "Apple public customer-review RSS feeds", "sorts": [ "mostrecent in each storefront", "mosthelpful in the US" ], "pagesRequestedPerFeed": 10, "deduplicationKey": [ "app_id", "id" ], "reportedFeedLimit": "At most 500 reviews per app, storefront and feed ordering", "savedReviewFields": [ "app_id", "app", "group", "country", "id", "rating", "title", "content", "date" ] }, "analysis": { "sourceReport": "Competitive research: teleprompter and creator video apps, September 26, 2026", "reportedCloseReadingSubset": "1769 teleprompter reviews rated 1–3 stars or containing requests, from 2022 onward", "quoteCheck": "434 quotes checked character for character against the saved review text for the original report", "teleprompterGroups": "The report splits teleprompter apps into all-in-one apps that prompt, caption and edit, and prompter-first apps often used with rigs and remotes. Per-app results are not published here.", "keywordAnalysis": "Case-insensitive theme patterns in review titles and text, restricted to reviews rated 1 or 2 stars, the groups selected for the run and a configurable starting date. One review can match multiple themes. This filter is distinct from the reported close-reading subset.", "articleScope": "The article publishes the aggregate counts stated in the September 2026 collection report, each marked approximate where the report marks it so; they are not a recount of that corpus. It also publishes group-level theme counts from a separate snapshot collected on October 9, 2026 (see octoberSnapshot), computed by script. The two collections are counted differently and are never added together." }, "findings": [ { "measure": "Billing or trial trap complaints", "value": "about 130 of 901 low-rated (1–3 star) reviews", "group": "all-in-one teleprompter apps", "period": "2022 to September 2026" }, { "measure": "Billing or trial traps as a share of 1–3 star reviews", "value": "about 8% in 2022–2023; about 18% in 2024–2026", "group": "all-in-one teleprompter apps", "period": "2022 to September 2026" }, { "measure": "Price objections", "value": "about 100 reviews (all-in-one apps); about 20 (prompter-first apps)", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Complaints that the app could not be tried before paying", "value": "about 80 reviews", "group": "competitor apps in the collection", "period": "to September 2026" }, { "measure": "Lost recording reports", "value": "about 70 reviews (all-in-one apps); about 48 (prompter-first apps)", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Lost recording reports by year", "value": "2 in 2022, 21 in 2025, 14 in January to September 2026", "group": "prompter-first apps", "period": "2022 to September 2026" }, { "measure": "Voice scrolling that stalled, lagged or jumped", "value": "about 22 reviews (all-in-one apps, rising in 2026); about 51 (prompter-first apps)", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Missing or garbled audio", "value": "about 50 reviews", "group": "all-in-one teleprompter apps", "period": "to September 2026" }, { "measure": "Audio drifting out of sync after captions", "value": "about 22 reviews", "group": "all-in-one teleprompter apps", "period": "to September 2026" }, { "measure": "Complaints about AI-only support", "value": "11, of which 10 were from 2026", "group": "all-in-one teleprompter apps", "period": "to September 2026" }, { "measure": "Mirrored text for glass rigs moved behind a paywall", "value": "about 46 reviews, 33 of them in 2026", "group": "prompter-first apps from one developer", "period": "to September 2026" }, { "measure": "Requests for voice-following in apps without it", "value": "about 13", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Requests for text right by the lens", "value": "about 12", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Requests or complaints about landscape recording", "value": "about 17 (prompter-first apps); about 9 (all-in-one apps)", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Camera quality (4K, frame rates, Log, lens choice)", "value": "about 33 complaints and 15 requests", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Script import from Word, PDF, Google Docs or Pages", "value": "about 37 complaints and 15 requests", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Reviews saying the app fills the phone's storage", "value": "about 16", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Requests for background replacement", "value": "about 7", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Requests for a prompter floating over other apps", "value": "about 4", "group": "teleprompter apps", "period": "to September 2026" }, { "measure": "Store rating against the average of written reviews since January 2025", "value": "lower written average in all 20 apps with 30 or more written reviews; teleprompters: store 4.48–4.87, written 1.55–4.57; editors and creator tools: store 4.61–4.86, written 2.61–4.48", "group": "10 teleprompter apps and 10 editors or creator tools", "period": "January 2025 to September 2026" } ], "notPublished": [ "Per-app theme counts, for either collection", "Theme counts by month, per-theme counts for the video editors and theme shares of the whole corpus for the September 2026 collection: its review file was not kept with the report, so these measures are published for the October 9, 2026 snapshot instead" ], "limitations": [ "Convenience sample of written reviews, not a representative sample of app users.", "Country, recency and feed-order limits affect which reviews are available.", "Star-only ratings are not written reviews and are not a comparable denominator.", "App versions, prices and features change after reviews are written.", "Theme counts are approximate; one review can match several themes, and a keyword can appear in praise as well as criticism.", "Neither raw corpus is distributed with this article. The September totals and counts are attributed to the original collection report; the October 9, 2026 counts are computed by script from the saved snapshot.", "The October 9, 2026 theme counts come from keyword patterns over 1–2 star reviews, while the September counts come from a close reading of 1–3 star teleprompter reviews and keyword counts; the two sets of numbers measure different things and should not be compared one for one.", "Apple's feed keeps only the latest 500 reviews per app, storefront and ordering, so busy apps reach back fewer months. The October monthly tables use a fixed panel of feeds that reach back to October 1, 2025.", "Neither collection includes apps released or found after the September report, such as EyePrompt, Cue: Teleprompter and HighlightMe; the October 9, 2026 snapshot reuses the same 30 apps.", "The publisher makes a competing app and has not independently benchmarked the compared apps on devices." ], "rawReviewerTextPublished": false, "individualReviewersIdentified": false, "publishedFromOctoberSnapshot": [ "Theme counts by month for each app group, October 2025 to September 2026, with each month's review and 1–2 star denominators (octoberSnapshot.themesByMonth)", "Per-theme counts for the video editors and the other two groups, January 2025 onward and for all dates, with denominators (octoberSnapshot.themesByGroup)", "Theme shares of the whole October 9, 2026 snapshot, against its 1–2 star reviews and against all of its reviews (octoberSnapshot.themeSharesOfSnapshot)" ], "octoberSnapshot": { "status": "A separate collection from the September 2026 report. Its counts are computed by script from the saved snapshot and are never added to or compared one-for-one with the September counts.", "collectedOn": "2026-10-09", "collectionWindowUtc": "17:22 to 17:31", "reviewCount": 21827, "appCount": 30, "groups": [ { "group": "teleprompter apps", "apps": 18, "reviews": 8582 }, { "group": "video editors", "apps": 10, "reviews": 12138 }, { "group": "Riverside and Loom", "apps": 2, "reviews": 1107 } ], "reviewsByStorefront": { "US": 13105, "UK": 3717, "Canada": 2598, "Australia": 2407 }, "reviewDates": { "first": "2014-11-06", "last": "2026-10-08" }, "collection": "The same 30 apps, feeds and orderings as the September collection (most recent reviews in each storefront, most helpful in the US, 10 pages per feed), deduplicated by app ID and review ID.", "analysis": { "lowRated": "Reviews rated 1 or 2 stars.", "method": "Case-insensitive keyword patterns matched against each 1 or 2 star review's title and text. One review can match several themes, and a pattern can match a review that mentions the topic without complaining about it. The counts are approximate.", "themePatterns": { "Billing, subscriptions and price": "subscri|charg(ed|ing)|refund|free trial|\\btrial\\b|cancel|scam|rip.?off|weekly|paywall|per week|/week|expensive|overpriced|price|auto.?renew", "Crashes and bugs": "crash|freez|bug|glitch|won'?t open|not working|stopped working|broken|unusable", "Export and video quality": "export|resolution|\\b4k\\b|1080|blurr|pixel|compress|quality", "Speed, processing and uploads": "slow|processing|loading|takes forever|upload", "Audio and sound": "audio|sound|\\bmic\\b|microphone|out of sync|echo", "AI features": "\\bai\\b|artificial|generat|avatar", "The prompter or script": "teleprompt|prompter|\\bscript\\b", "Accounts and sign-in": "log ?in|sign ?(up|in)|account", "Captions and transcripts": "caption|subtitle|transcri", "Removed or moved features": "removed|took away|taken away|no longer (has|have|can)|used to (be|have)", "Customer support": "customer (service|support)|support team|no response|never (heard|responded|replied)", "Ads and pop-ups": "\\bads\\b|advert|pop.?up|review prompt", "Credits and usage limits": "credit|token|limit(ed)? (per|to)|daily limit|cap\\b|quota|ran out|run out", "Watermarks": "watermark", "Lost work": "lost (all |my )?(video|recording|take|footage|project|draft|work)|delet(ed|es) (my|all)|disappear|didn'?t save|not saved|projects? (are |were )?gone", "Privacy": "privacy|my data|train(ing)? (on|their)|face data|biometric", "Eye contact": "eye contact|eyes" }, "monthlyPanel": "Monthly counts use only the app-storefront feeds whose 500 most recent reviews reach back to 2025-10-01: 111 of 117 feeds. The 6 left out (5 of video editors, 1 of a teleprompter app) held 3,340 reviews from 2025-10 on. The other tables include every feed." }, "lowRatedReviews": 7408, "themeSharesOfSnapshot": [ { "theme": "Billing, subscriptions and price", "lowRatedMatching": 2173, "lowRatedDenominator": 7408, "shareOfLowRated": 0.293, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.1 }, { "theme": "Crashes and bugs", "lowRatedMatching": 1569, "lowRatedDenominator": 7408, "shareOfLowRated": 0.212, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.072 }, { "theme": "Export and video quality", "lowRatedMatching": 724, "lowRatedDenominator": 7408, "shareOfLowRated": 0.098, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.033 }, { "theme": "Audio and sound", "lowRatedMatching": 699, "lowRatedDenominator": 7408, "shareOfLowRated": 0.094, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.032 }, { "theme": "Speed, processing and uploads", "lowRatedMatching": 696, "lowRatedDenominator": 7408, "shareOfLowRated": 0.094, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.032 }, { "theme": "The prompter or script", "lowRatedMatching": 606, "lowRatedDenominator": 7408, "shareOfLowRated": 0.082, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.028 }, { "theme": "AI features", "lowRatedMatching": 490, "lowRatedDenominator": 7408, "shareOfLowRated": 0.066, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.022 }, { "theme": "Accounts and sign-in", "lowRatedMatching": 449, "lowRatedDenominator": 7408, "shareOfLowRated": 0.061, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.021 }, { "theme": "Captions and transcripts", "lowRatedMatching": 401, "lowRatedDenominator": 7408, "shareOfLowRated": 0.054, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.018 }, { "theme": "Removed or moved features", "lowRatedMatching": 365, "lowRatedDenominator": 7408, "shareOfLowRated": 0.049, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.017 }, { "theme": "Customer support", "lowRatedMatching": 304, "lowRatedDenominator": 7408, "shareOfLowRated": 0.041, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.014 }, { "theme": "Ads and pop-ups", "lowRatedMatching": 286, "lowRatedDenominator": 7408, "shareOfLowRated": 0.039, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.013 }, { "theme": "Credits and usage limits", "lowRatedMatching": 213, "lowRatedDenominator": 7408, "shareOfLowRated": 0.029, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.01 }, { "theme": "Watermarks", "lowRatedMatching": 175, "lowRatedDenominator": 7408, "shareOfLowRated": 0.024, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.008 }, { "theme": "Lost work", "lowRatedMatching": 156, "lowRatedDenominator": 7408, "shareOfLowRated": 0.021, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.007 }, { "theme": "Privacy", "lowRatedMatching": 27, "lowRatedDenominator": 7408, "shareOfLowRated": 0.004, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.001 }, { "theme": "Eye contact", "lowRatedMatching": 26, "lowRatedDenominator": 7408, "shareOfLowRated": 0.004, "allReviewsDenominator": 21827, "shareOfAllReviews": 0.001 } ], "themesByGroup": [ { "period": "January 2025 to 2026-10-08", "group": "teleprompter apps", "reviews": 2964, "lowRated": 950, "themes": { "Billing, subscriptions and price": 362, "Crashes and bugs": 222, "Export and video quality": 41, "Audio and sound": 70, "Speed, processing and uploads": 55, "The prompter or script": 189, "AI features": 39, "Accounts and sign-in": 53, "Captions and transcripts": 19, "Removed or moved features": 28, "Customer support": 49, "Ads and pop-ups": 48, "Credits and usage limits": 14, "Watermarks": 7, "Lost work": 12, "Privacy": 6, "Eye contact": 9 } }, { "period": "January 2025 to 2026-10-08", "group": "video editors", "reviews": 6923, "lowRated": 2681, "themes": { "Billing, subscriptions and price": 712, "Crashes and bugs": 519, "Export and video quality": 376, "Audio and sound": 258, "Speed, processing and uploads": 259, "The prompter or script": 13, "AI features": 341, "Accounts and sign-in": 143, "Captions and transcripts": 196, "Removed or moved features": 156, "Customer support": 97, "Ads and pop-ups": 102, "Credits and usage limits": 136, "Watermarks": 68, "Lost work": 65, "Privacy": 8, "Eye contact": 3 } }, { "period": "January 2025 to 2026-10-08", "group": "Riverside and Loom", "reviews": 318, "lowRated": 178, "themes": { "Billing, subscriptions and price": 31, "Crashes and bugs": 38, "Export and video quality": 17, "Audio and sound": 18, "Speed, processing and uploads": 35, "The prompter or script": 0, "AI features": 6, "Accounts and sign-in": 28, "Captions and transcripts": 7, "Removed or moved features": 7, "Customer support": 12, "Ads and pop-ups": 2, "Credits and usage limits": 1, "Watermarks": 1, "Lost work": 2, "Privacy": 1, "Eye contact": 0 } }, { "period": "All dates (2014-11-06 to 2026-10-08)", "group": "teleprompter apps", "reviews": 8582, "lowRated": 2427, "themes": { "Billing, subscriptions and price": 723, "Crashes and bugs": 608, "Export and video quality": 123, "Audio and sound": 231, "Speed, processing and uploads": 175, "The prompter or script": 584, "AI features": 48, "Accounts and sign-in": 106, "Captions and transcripts": 52, "Removed or moved features": 70, "Customer support": 123, "Ads and pop-ups": 100, "Credits and usage limits": 33, "Watermarks": 18, "Lost work": 52, "Privacy": 12, "Eye contact": 21 } }, { "period": "All dates (2014-11-06 to 2026-10-08)", "group": "video editors", "reviews": 12138, "lowRated": 4401, "themes": { "Billing, subscriptions and price": 1394, "Crashes and bugs": 836, "Export and video quality": 557, "Audio and sound": 379, "Speed, processing and uploads": 425, "The prompter or script": 19, "AI features": 432, "Accounts and sign-in": 280, "Captions and transcripts": 338, "Removed or moved features": 282, "Customer support": 160, "Ads and pop-ups": 175, "Credits and usage limits": 175, "Watermarks": 156, "Lost work": 98, "Privacy": 14, "Eye contact": 5 } }, { "period": "All dates (2014-11-06 to 2026-10-08)", "group": "Riverside and Loom", "reviews": 1107, "lowRated": 580, "themes": { "Billing, subscriptions and price": 56, "Crashes and bugs": 125, "Export and video quality": 44, "Audio and sound": 89, "Speed, processing and uploads": 96, "The prompter or script": 3, "AI features": 10, "Accounts and sign-in": 63, "Captions and transcripts": 11, "Removed or moved features": 13, "Customer support": 21, "Ads and pop-ups": 11, "Credits and usage limits": 5, "Watermarks": 1, "Lost work": 6, "Privacy": 1, "Eye contact": 0 } } ], "themesByMonth": [ { "group": "teleprompter apps", "month": "2025-10", "reviews": 102, "lowRated": 55, "themes": { "Billing, subscriptions and price": 17, "Crashes and bugs": 20, "Export and video quality": 4, "Audio and sound": 8, "Speed, processing and uploads": 1, "The prompter or script": 8, "AI features": 0, "Accounts and sign-in": 6, "Captions and transcripts": 0, "Removed or moved features": 2, "Customer support": 4, "Ads and pop-ups": 1, "Credits and usage limits": 0, "Watermarks": 1, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2025-11", "reviews": 76, "lowRated": 27, "themes": { "Billing, subscriptions and price": 10, "Crashes and bugs": 6, "Export and video quality": 1, "Audio and sound": 1, "Speed, processing and uploads": 1, "The prompter or script": 4, "AI features": 0, "Accounts and sign-in": 2, "Captions and transcripts": 0, "Removed or moved features": 1, "Customer support": 0, "Ads and pop-ups": 2, "Credits and usage limits": 0, "Watermarks": 0, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2025-12", "reviews": 65, "lowRated": 27, "themes": { "Billing, subscriptions and price": 10, "Crashes and bugs": 10, "Export and video quality": 2, "Audio and sound": 2, "Speed, processing and uploads": 0, "The prompter or script": 4, "AI features": 1, "Accounts and sign-in": 0, "Captions and transcripts": 1, "Removed or moved features": 0, "Customer support": 0, "Ads and pop-ups": 3, "Credits and usage limits": 0, "Watermarks": 1, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-01", "reviews": 98, "lowRated": 44, "themes": { "Billing, subscriptions and price": 18, "Crashes and bugs": 11, "Export and video quality": 3, "Audio and sound": 2, "Speed, processing and uploads": 3, "The prompter or script": 11, "AI features": 2, "Accounts and sign-in": 3, "Captions and transcripts": 1, "Removed or moved features": 3, "Customer support": 5, "Ads and pop-ups": 4, "Credits and usage limits": 0, "Watermarks": 0, "Lost work": 1, "Privacy": 0, "Eye contact": 1 } }, { "group": "teleprompter apps", "month": "2026-02", "reviews": 74, "lowRated": 32, "themes": { "Billing, subscriptions and price": 14, "Crashes and bugs": 11, "Export and video quality": 0, "Audio and sound": 2, "Speed, processing and uploads": 2, "The prompter or script": 9, "AI features": 1, "Accounts and sign-in": 0, "Captions and transcripts": 2, "Removed or moved features": 2, "Customer support": 2, "Ads and pop-ups": 2, "Credits and usage limits": 0, "Watermarks": 0, "Lost work": 0, "Privacy": 0, "Eye contact": 1 } }, { "group": "teleprompter apps", "month": "2026-03", "reviews": 105, "lowRated": 47, "themes": { "Billing, subscriptions and price": 17, "Crashes and bugs": 11, "Export and video quality": 1, "Audio and sound": 4, "Speed, processing and uploads": 4, "The prompter or script": 12, "AI features": 4, "Accounts and sign-in": 2, "Captions and transcripts": 1, "Removed or moved features": 0, "Customer support": 2, "Ads and pop-ups": 1, "Credits and usage limits": 1, "Watermarks": 0, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-04", "reviews": 95, "lowRated": 39, "themes": { "Billing, subscriptions and price": 15, "Crashes and bugs": 8, "Export and video quality": 1, "Audio and sound": 1, "Speed, processing and uploads": 0, "The prompter or script": 6, "AI features": 2, "Accounts and sign-in": 1, "Captions and transcripts": 0, "Removed or moved features": 2, "Customer support": 0, "Ads and pop-ups": 1, "Credits and usage limits": 0, "Watermarks": 0, "Lost work": 0, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-05", "reviews": 108, "lowRated": 51, "themes": { "Billing, subscriptions and price": 15, "Crashes and bugs": 15, "Export and video quality": 2, "Audio and sound": 2, "Speed, processing and uploads": 3, "The prompter or script": 10, "AI features": 2, "Accounts and sign-in": 1, "Captions and transcripts": 1, "Removed or moved features": 1, "Customer support": 1, "Ads and pop-ups": 3, "Credits and usage limits": 1, "Watermarks": 0, "Lost work": 2, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-06", "reviews": 96, "lowRated": 45, "themes": { "Billing, subscriptions and price": 13, "Crashes and bugs": 10, "Export and video quality": 5, "Audio and sound": 4, "Speed, processing and uploads": 6, "The prompter or script": 4, "AI features": 2, "Accounts and sign-in": 2, "Captions and transcripts": 0, "Removed or moved features": 1, "Customer support": 4, "Ads and pop-ups": 0, "Credits and usage limits": 2, "Watermarks": 0, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-07", "reviews": 181, "lowRated": 60, "themes": { "Billing, subscriptions and price": 23, "Crashes and bugs": 14, "Export and video quality": 1, "Audio and sound": 4, "Speed, processing and uploads": 4, "The prompter or script": 17, "AI features": 1, "Accounts and sign-in": 2, "Captions and transcripts": 0, "Removed or moved features": 7, "Customer support": 4, "Ads and pop-ups": 2, "Credits and usage limits": 2, "Watermarks": 0, "Lost work": 1, "Privacy": 1, "Eye contact": 0 } }, { "group": "teleprompter apps", "month": "2026-08", "reviews": 350, "lowRated": 54, "themes": { "Billing, subscriptions and price": 21, "Crashes and bugs": 12, "Export and video quality": 2, "Audio and sound": 1, "Speed, processing and uploads": 4, "The prompter or script": 15, "AI features": 4, "Accounts and sign-in": 1, "Captions and transcripts": 1, "Removed or moved features": 1, "Customer support": 3, "Ads and pop-ups": 5, "Credits and usage limits": 1, "Watermarks": 0, "Lost work": 0, "Privacy": 0, "Eye contact": 1 } }, { "group": "teleprompter apps", "month": "2026-09", "reviews": 234, "lowRated": 43, "themes": { "Billing, subscriptions and price": 9, "Crashes and bugs": 12, "Export and video quality": 1, "Audio and sound": 3, "Speed, processing and uploads": 4, "The prompter or script": 10, "AI features": 2, "Accounts and sign-in": 2, "Captions and transcripts": 2, "Removed or moved features": 0, "Customer support": 1, "Ads and pop-ups": 2, "Credits and usage limits": 1, "Watermarks": 0, "Lost work": 0, "Privacy": 0, "Eye contact": 0 } }, { "group": "video editors", "month": "2025-10", "reviews": 135, "lowRated": 49, "themes": { "Billing, subscriptions and price": 13, "Crashes and bugs": 12, "Export and video quality": 9, "Audio and sound": 6, "Speed, processing and uploads": 7, "The prompter or script": 0, "AI features": 12, "Accounts and sign-in": 1, "Captions and transcripts": 6, "Removed or moved features": 4, "Customer support": 0, "Ads and pop-ups": 3, "Credits and usage limits": 3, "Watermarks": 2, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "video editors", "month": "2025-11", "reviews": 157, "lowRated": 49, "themes": { "Billing, subscriptions and price": 11, "Crashes and bugs": 18, "Export and video quality": 8, "Audio and sound": 3, "Speed, processing and uploads": 5, "The prompter or script": 0, "AI features": 6, "Accounts and sign-in": 3, "Captions and transcripts": 3, "Removed or moved features": 0, "Customer support": 2, "Ads and pop-ups": 4, "Credits and usage limits": 4, "Watermarks": 1, "Lost work": 3, "Privacy": 0, "Eye contact": 0 } }, { "group": "video editors", "month": "2025-12", "reviews": 146, "lowRated": 54, "themes": { "Billing, subscriptions and price": 13, "Crashes and bugs": 18, "Export and video quality": 7, "Audio and sound": 3, "Speed, processing and uploads": 5, "The prompter or script": 0, "AI features": 4, "Accounts and sign-in": 1, "Captions and transcripts": 3, "Removed or moved features": 0, "Customer support": 4, "Ads and pop-ups": 1, "Credits and usage limits": 5, "Watermarks": 1, "Lost work": 1, "Privacy": 0, "Eye contact": 0 } }, { "group": "video editors", "month": "2026-01", "reviews": 166, "lowRated": 55, "themes": { "Billing, subscriptions and price": 10, "Crashes and bugs": 15, "Export and video quality": 10, "Audio and sound": 2, "Speed, processing and uploads": 3, "The prompter or script": 0, "AI features": 9, "Accounts and sign-in": 3, "Captions and transcripts": 2, "Removed or moved features": 3, "Customer support": 4, "Ads and pop-ups": 1, "Credits and usage limits": 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